Last updated: April 13, 2025 

At Wood Floors Online, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Who We Are

Wood Floors Online
London, United Kingdom

We supply premium flooring products across the UK and operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Name

• Email address

• Phone number

• Billing and delivery address

• Payment details (processed securely via third-party providers)

• Order and purchase history

• IP address and browser information

• Any information you provide via contact forms or enquiries

3. How We Use Your Information

We use your personal data to:

• Process and fulfil orders

• Communicate about your enquiries or purchases

• Provide customer support

• Improve our website and services

• Send order updates and service-related messages

• Comply with legal and regulatory obligations

We only collect data that is necessary and relevant for these purposes.

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Performance of a contract (order fulfilment)

• Legitimate business interests

• Legal obligations

• Your consent (where required)

5. Payment Security

All payments are processed through secure third-party payment gateways. We do not store or have access to your full payment card details.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve site functionality

• Analyse website traffic

• Enhance user experience

You can control or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

7. Data Sharing

We may share your information with trusted third parties only when necessary, including:

• Delivery and logistics partners

• Payment service providers

• Website hosting and IT service providers

We never sell your personal data to third parties.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil orders

• Meet legal and accounting requirements

• Resolve disputes

When no longer required, data is securely deleted or anonymised.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to data processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Wood Floors Online
Email: Woodfloorsonlinesales@gmail.com
Phone: 07986825431